Returns & Exchanges

This page outlines the intended support process for returns and exchanges. It does not limit any rights customers may have under Australian Consumer Law.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or incorrect, contact support promptly with your order number, photos of the item and packaging, and a short description of the issue.

Change-of-mind returns

Change-of-mind eligibility may vary by product type and condition. Final eligibility, timeframes and return shipping details will be confirmed before live ordering is enabled.

Safety and hygiene limits

Some products may have safety, hygiene or compliance restrictions. Do not return any item unless support has confirmed the correct process.

No usage advice

Support cannot provide medical, therapeutic, dosing, administering, injecting or peptide-use advice.