Privacy Policy

Peptide Quick Pens respects your privacy. This policy explains the personal information we collect, why we use it, when we disclose it and the choices available to you when you visit peptidequickpen.com.au, contact us or place an order.

Peptide Quick Pens is an Australian online retailer of quick pen devices, accessories and related supplies. In this policy, we, us and our mean Peptide Quick Pens.

Privacy questions, access or correction requests and complaints can be sent to info@peptidequickpen.com.au.

Depending on how you use the website, we may collect:

• your name, email address, phone number, billing address and delivery address;
• order details, transaction status, returns and customer-service history;
• payment-related information processed by Shopify and our payment providers. We do not intentionally store complete payment-card numbers;
• messages, reviews, survey responses and other information you choose to send us;
• device, browser, IP address, cookie, website-usage and approximate location information; and
• marketing preferences and records of consent.

Please do not send medical records, prescriptions, passwords, complete card details or other unnecessary sensitive information through our contact forms.

We collect information directly from you when you browse the website, create an account, place an order, subscribe to marketing, submit a form or contact us. We may also receive information from Shopify, payment providers, fraud-prevention providers, delivery services, analytics services, advertising platforms and other service providers used to operate the store.

We may use personal information to:

• process payments, accept and fulfil orders and provide tracking;
• arrange delivery, including through domestic or overseas fulfilment partners;
• communicate about orders, returns, product issues and customer support;
• operate, secure, troubleshoot and improve the website;
• detect fraud, misuse and security incidents;
• maintain business, tax and transaction records;
• comply with legal obligations and respond to lawful requests; and
• send marketing where you have consented or where otherwise permitted by law.

You can unsubscribe from marketing emails at any time using the link in the message or by contacting us. We may still send non-marketing messages about an order or account.

We disclose only the information reasonably needed to providers that help us operate the store, including:

• Shopify and connected website applications;
• payment, fraud-prevention and financial-service providers;
• warehouses, manufacturers and fulfilment suppliers;
• Australia Post, couriers and other delivery providers;
• email, customer-support, analytics and advertising providers;
• professional advisers, insurers and technology providers; and
• regulators, courts, law-enforcement bodies or other parties where required or permitted by law.

We do not sell personal information for money. We do not authorise fulfilment suppliers to use customer information for their own direct marketing.

Some orders are fulfilled from outside Australia. When this occurs, we may disclose the recipient's name, delivery address, phone number and order details to the overseas supplier, warehouse and carrier so the order can be delivered. Shopify and other technology or payment providers may also process or store information in countries where they or their service providers operate.

The countries involved may change as suppliers and service providers change. We take reasonable steps appropriate to our business to use reputable providers and limit information to what is needed for the service.

The website uses cookies and similar technologies for essential store functions, account and cart features, security, analytics, preferences and advertising. You can control many cookies through your browser settings and any cookie controls shown on the website. Blocking some cookies may prevent parts of the store from working correctly.

We use reasonable administrative, technical and organisational safeguards appropriate to the information we hold. No online service or transmission method is completely secure.

We keep information only as long as reasonably needed for the purposes described in this policy, including order support, fraud prevention, recordkeeping, tax, accounting and legal requirements. Information may then be deleted, de-identified or securely retained where required by law.

You may ask us to access or correct personal information we hold about you. You may also make a privacy complaint by emailing info@peptidequickpen.com.au with enough detail for us to investigate. We may need to verify your identity before acting on a request.

We will acknowledge and respond within a reasonable period. If the Privacy Act 1988 (Cth) applies to us and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.

The store is not directed to children. Customers must have legal capacity to place an order or use the store with the involvement of a parent or legal guardian.

We may update this policy when our practices, providers or legal obligations change. The current version and its last-updated date will remain available on this page.

Email: info@peptidequickpen.com.au