Refund Policy

This policy explains returns, refunds, replacements and order cancellations. Nothing in this policy excludes, restricts or modifies rights that cannot lawfully be excluded under the Australian Consumer Law.

Peptide Quick Pens does not accept returns, exchanges or refunds where you have changed your mind, ordered the wrong item or colour, found an item elsewhere for a different price, or no longer want or need the product. Please review product details, compatibility information and your delivery address before ordering.

For health, hygiene and product-integrity reasons, we do not accept change-of-mind returns of sterile, sealed or hygiene-sensitive products, including needles and other items whose packaging or sterile barrier has been opened, damaged or removed.

This restriction does not remove your rights if an item is faulty, unsafe, damaged on arrival, incorrectly supplied, materially different from its description or otherwise fails to meet a consumer guarantee under the Australian Consumer Law. A product does not have to remain unopened or in its original packaging for you to raise a genuine fault.

If there is a problem with an order, contact info@peptidequickpen.com.au as soon as reasonably possible. Include your order number, a clear description of the issue and, where reasonably available, photographs or video showing the product, packaging, batch or label and shipping damage.

Do not use a product that appears damaged, contaminated, unsafe or to have a compromised sterile barrier. Keep the item and packaging until we advise the next step, unless keeping it would be unsafe.

We are entitled to assess the product before providing a remedy. We will not direct you to resolve the issue solely with the manufacturer or dropshipping supplier.

The available remedy depends on the nature of the problem:

• For a major problem, you may choose a refund or replacement, as provided by the Australian Consumer Law.
• For a minor problem, we may choose to repair the product, replace it or otherwise fix the problem within a reasonable time. If we cannot do so within a reasonable time, other remedies may apply.

Refunds will ordinarily be made to the original payment method. We do not issue store credit instead of a legally required refund unless you choose to accept it.

Do not send an item to an overseas supplier or any address shown on the parcel without first contacting us. We will provide the appropriate return or disposal instructions after reviewing the issue.

If the product is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse reasonable return-postage costs you have paid. Keep postage receipts. We may provide a prepaid label or, where appropriate for safety or hygiene, ask for evidence and provide another remedy without requiring the item to be returned.

A remedy may not be available where the problem was caused by misuse, accidental damage, failure to follow supplied instructions, unauthorised modification, incompatible use, ordinary wear and tear, or a defect that was specifically disclosed before purchase. This does not affect any rights that apply in the circumstances.

Email us immediately if you need to request a cancellation. We may cancel and refund an order that has not entered processing or fulfilment, but cancellation is not guaranteed. Once processing or dispatch has begun, the no-change-of-mind policy applies.

We may cancel an order if a product is unavailable, an obvious pricing or listing error occurred, payment cannot be verified, fraud is suspected or supply would be unlawful. If we cancel after taking payment, we will refund the affected amount.

For missing, delayed or damaged deliveries, see our Shipping Policy and contact info@peptidequickpen.com.au. We remain responsible for addressing consumer-guarantee issues with products sold by our store even where a third party fulfilled the order.