If an item arrives faulty, damaged or incorrect, contact support with your order details and photos so the issue can be assessed.
Faulty, damaged or incorrect items
These issues should be reported as soon as possible after delivery.
Change-of-mind returns
Change-of-mind returns may be limited for opened, sealed or hygiene-sensitive items. Contact support before returning anything.
Refund processing
Approved refunds are processed to the original payment method. Timing depends on the payment provider and bank processing times.
Australian Consumer Law
Nothing in this policy excludes rights you may have under Australian Consumer Law.