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Overview
Peptide Quick Pens delivers to Australian addresses. Products may be dispatched from Australia or from an overseas fulfilment partner.
1. Order processing
Orders are reviewed and sent for processing after payment is accepted. Processing times may vary by item, supplier, weekends, public holidays, stock availability and order verification. You will receive an order confirmation at the email address supplied at checkout.
2. Delivery time
Standard orders are expected to arrive within 30 calendar days after the order is confirmed. This is an estimated outer delivery timeframe, not a guaranteed delivery date. Many orders may arrive sooner.
If we become aware that we cannot supply an item within the stated timeframe, we will provide an update and, where required by law, offer an appropriate remedy. Contact us if an order has not arrived within 30 days.
3. Australian and overseas fulfilment
We use both Australian and overseas suppliers or warehouses. The dispatch location does not change your contract with Peptide Quick Pens or your rights under Australian Consumer Law.
Items in one order may be sent separately and arrive on different days. A parcel or tracking page may display the supplier, warehouse, international transit points or more than one tracking number.
4. Tracking
When tracking is available, we will send a tracking link by email and make tracking available through the website's tracking page. Tracking events can take several business days to appear, particularly while an overseas parcel moves between carriers or clears border processing.
5. Shipping charges
Available shipping methods and charges are shown at checkout before payment. Unless clearly stated otherwise before purchase, the checkout total is the amount charged by Peptide Quick Pens for the order and selected shipping method.
If a carrier requests an unexpected import, customs or handling payment, contact us before paying it.
6. Address accuracy
Customers must provide a complete and accurate delivery address, email address and phone number. Contact us immediately if an address is incorrect. We cannot guarantee changes after processing begins.
If a parcel is returned or cannot be delivered because the address supplied was incomplete or incorrect, we will contact you about available redelivery or refund options. Reasonable additional delivery costs may apply where the error was not ours, subject to Australian Consumer Law.
7. Delays
Delivery may be affected by carrier congestion, severe weather, public holidays, border processing, remote-area services, supplier delays or events outside reasonable control. We will not use a delay clause to remove rights that apply under Australian Consumer Law.
8. Missing parcels
If tracking shows no meaningful movement, the parcel is marked delivered but cannot be found, or the order has not arrived within 30 days, contact info@peptidequickpen.com.au with your order number.
Before contacting us, check the delivery address, safe-drop locations, parcel lockers, household members and any carrier notice. We will work with the carrier or supplier and provide a remedy where required. Customers are not required to resolve a lost-order claim solely with our supplier.
9. Damaged or compromised parcels
If a parcel arrives damaged, opened, leaking, contaminated or with a compromised sterile barrier, do not use the affected product. Photograph the parcel, label, internal packaging and product where safe to do so, retain the items and contact us promptly. See our Refund Policy for remedies.
10. Contact
Email: info@peptidequickpen.com.au
Tracking: Track your order